WebBlog

17/01/2011 14:20

From paper to screen; the birth of a library web site 

Building Blocks

I spent a frustrating while looking at the content and structure of the organisation’s existing website and trying to inventory the information upon paper. I found important information on almost every page so it was very difficult to redisign the pages or 'jiggle around' the existing site. I tried to enlist the help of colleagues and found it impossible to reach a consensus regarding design plans or blueprints. It is difficult to agree on the important details and order of pages as each person has their own ideas. Some people thought it more logical to place the link to search the catalogue within the Books section; others that it should have its own section; and others that it should appear under the Computers category. Also, the people with responsibility for certain services wished their service to be more visible upon the site.

I have found it harder to maker changes to an existing website than build one from scratch, proving how important the underlying structure is for logical navigation and usability.

Back

Purpose

wants and needs image

I began by thinking about the things a library user would want and expect to do upon the library website: I broke these down using verbs such as "read", "find", "join", "share", "visit" etc. to work out base categories.  

It is important to ensure that the website fulfils users' basic needs (i.e. browsing the catalogue, reserving books and computers online, renewing loans, etc.) as well as developing it to enhance and promote reading and the library services. it is the goal to build a more interactive website to which the library users are able to contribute. Ultimately, this will improve the service offer and user experience as they become less of a consumer and more of a co-creater of library services.

It's inevitable that there will be changes to the layout over time following feedback from users and watching their behaviour upon the site. The priority during the initial period is to pinpoint the information or services proving tricky to locate, or pages that cause problems, and amend them accordingly.

What do you think of the new site?

Date
By
Subject

Using the online catalogue to find a book?

Right now on a wet Sunday afternoon- impossible. Will have to resort to calling tomorrow. Hope this is going to improve??

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New comment

Accessibility

The main problem using Webnode is that I am unable to get all six categories on the homepage to fit above the ‘fold’ – making it necessary to scroll a bit to see the page in its entirety.

Webnode prevents users from switching the language of the interface, and this is critical for my bilingual audience. I would also like to see a range of options to enlarge/decrease the size and font of the text. Upon the library's current website there is a downloadable application called "Browsealoud". This program reads aloud the text upon a website so that users with poor sight can access the contents - I would like to retain these kinds of accessibility tools with Webnode.

Viewing Content

To increase accessibility it is important to ensure that embedded images are low-resolution or appear as thumbnails, and that they, and all links are tagged with descriptions of the following content. This is so that users with slower computers or Internet connections can comprehend the nature of the target before taking the time and the bandwidth to download.

All content uploaded to the site by staff and users will need to be described using consistent terms to retain findability. The administrative staff would be given a list of preferred terms. I think that Webnode's cloud tags are a useful way for users to see and access content but unfortunately clicking on a tag takes the user to a list of the resources' URLs; I would change this to improve usability.

Further Development

I would have liked to include a login facility for library members allowing them to save resources of interest, keep track of their activity and access their membership details. The catalogue does enable member logins, but I feel it would be useful if website users could save and share content on the library site.

I would also like to include a booking facility whereby users can view and reserve available computers online.

Logo Home Button

In order to develop awareness of the website and promote its launch I plan to arrange a competition for library users to design a logo for the website. The logo will be visible upon each page, where Libraries Ceredigion currently is, and become the button to return browsers to the homepage.

Hopefully the logo and the increased options for interactivity will encourage more users of the library online services and generate more feedback and content. The ultimate aim is for the website to become a rewarding and interesting place where the library community can interact.

All in all

I believe that the overall look and proposed functionality of the site is a massive improvement upon the previous effort. Although it is a long way from an ideal solution, especially with such limited accessibility features, it is much more modern-looking, feels more friendly and is easier to navigate. 

I imagine the site would become more information rich and more complex as local history and information sources are added which might complicate navigatation. I would hope that the site's improved methods of search and the more logical layout would expedite browsing despite this.

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